Frequently Asked Questions

How does the platform make money?

We keep a small fee from each transaction: 15% on gigs, 30% on task rewards, and 10% on digital product sales. See the Pricing page.

Is my money safe when I order a gig?

Yes. Your payment is held in escrow and only released to the seller when you confirm delivery. If there is a problem, you can open a dispute.

How do I fund my wallet?

Go to your Wallet page and add funds by card or bank transfer through Paystack. Wallet funds are for use on the platform.

How do I withdraw my earnings?

Request a withdrawal from your Wallet page. Withdrawals go to your bank account, subject to the minimum withdrawal amount, and are reviewed before they are paid.

What happens if a task submission is rejected?

The advertiser's payment for that slot is refunded to the advertiser and you are not paid. If you think the rejection was unfair, you can open a dispute with your proof.

Can I get a refund on a digital product?

Sales are generally final, but you can get a refund if the file is corrupted, is not what was described, or you were charged twice. Read the Refund Policy.

Where do refunds go?

Into your wallet. We do not reverse payments to your card or bank account.

I found content that belongs to me. What do I do?

Use the takedown form on our Copyright Policy page.

How do I contact support?

Use the Contact page.